Returns Policy
Jevi Labs Returns Policy
At Jevi Labs, we are committed to providing you with high-quality products that meet your health and wellness needs. If, for any reason, you are not completely satisfied with your purchase, we offer the following return policy:
60-Day Money-Back Guarantee
We stand behind the quality of our products and offer a 60-day money-back guarantee on all purchases. If you are not satisfied with your product, you may return it within 60 days of the purchase date for a full refund, excluding shipping costs.
Return Process:
- Contact Us: Before returning any products, please contact our customer service team PLEASE FILL OUT FORM BELOW. to initiate your return and receive return instructions.
- Return Authorization: Once your return request is processed, you will receive a Return Authorization (RA) number and instructions on where to send your product.
- Send It Back: Please return the product to the address provided in its original packaging, including any unused portions, and include your RA number.
- Refund Processing: Once your return is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to your original method of payment.
Return Conditions:
- Only purchases made directly from Jevi Labs are eligible for return.
- The product must be returned within 60 days of the original purchase date.
- Shipping fees are non-refundable.
- Customers are responsible for return shipping costs unless the product was defective or damaged.
Exchanges:
If you received a defective or damaged product, we will happily exchange it for the same product at no additional cost. Please contact customer service for assistance.
Non-Returnable Items:
- Products purchased through third-party retailers or unauthorized sellers.
- Products that have been fully consumed or are past the 60-day return window.
For any questions or further clarification, feel free to reach out to our customer service team: PLEASE FILL OUT FORM BELOW.